Frequently Asked Questions
Everything you need to know about your next heirloom piece.
What materials do you use for your jewelry?
We specialize in high-quality materials, primarily using 14k solid gold and ethically sourced gemstones. Our pieces are designed to be modern heirlooms that resist tarnishing and last a lifetime.
How long will it take to receive my order?
Standard orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned.
Do you offer a warranty on your pieces?
Yes, every Kinn Jewelry piece comes with a one-year limited warranty that covers any manufacturing defects. This does not cover normal wear and tear, lost items, or damage caused by improper care.
How do I find my ring size?
We provide a comprehensive Ring Size Guide on our website to help you find the perfect fit. If you are still unsure, we recommend visiting a local jeweler to be professionally measured.
Are your diamonds ethically sourced?
Absolutely. We are committed to ethical sourcing and only use diamonds that are conflict-free and compliant with the Kimberley Process to ensure the highest social and environmental standards.